DEFECTED MALTA IS A CASHLESS EVENT.

We’re always improving your festival experience so you can spend less time queuing at the bar, and more time enjoying the music.

Going cashless will ensure speed of service, increased security and ease of transactions at the many bars, food outlets and vendor stalls.

> Click here to go to the Cashless Portal.

> Click here for a step-by-step guide to the online portal.

> Click here to jump to the payout information.

> Click here for the full text of the Terms and Conditions for use of the Cashless System in Defected Malta.

How does it work?

When you arrive at the festival, your ticket will be swapped for a wristband which must remain on your wrist for the duration of the event.
Your wristband will act as your ‘digital wallet’ in all the venues of the event.

You MUST NOT remove the wristband or your ticket will become void.

During the event, you can load money to your wristband at our TOP-UP STATION or at the online portal. The Top-up Station will accept Cash and Cards.
The online portal is located at https://defectedmalta23.eventportal.io/

*There might be a delay between your online top-ups and the time when it reflects in your wristband.

All food, drinks and merchandise purchased at DEFECTED MALTA need to be paid for using your RFID wristband.

Why are we going Cashless?

Faster queues cut down your waiting time for food and drinks.
Uninterrupted bar service – bar eftpos machines need the internet (which often overloads at events), while RFID will work online/offline.
Less hassle – Don’t look for money every time you want to pay
Safer way to pay – Gone are the days of withdrawing hundreds of dollars, only to lose it on day one. RFID = no lost cash. All top up stations will accept cards.

Is there any cost to me?

There is a €1 activation fee if your first topup is during the event.

If your first topup is before the event, there will be no activation fee.

How much should I top-up on my wristband?

We recommend that you top-up at least €100 on your first Top-up. This will guarantee you less trips to the Top-up station and more time to enjoy the event.

BONUS CREDIT: TOP UP €100 IN ADVANCE AND GET AN EXTRA 10% IN GIFT CREDIT.

How do I know how much I have left on my Wristband?

You can ask any vendor or top-up staff member to scan your wristband to see how much credit you have remaining.

You can also register and log in to our online portal, and check your balance there*.

Sign-up for an account here: https://defectedmalta23.eventportal.io/

*There might be a delay between your purchases or top-ups and the time when it reflects in the portal.

How can I see my purchase history?

You can see your history of transactions once you register your wristband on our online portal at https://defectedmalta23.eventportal.io/

*There might be a delay between your purchases or top-ups and the time when it reflects in the portal.

Did you lose or accidentally destroy your wristband?

If you registered your wristband on the Online portal, you can mark your wristband as lost and your credit will be safe, once you have done that find our Attendee Support at the Top-up Station to get a new wristband.

If you didn’t register your wristband on the Online Portal, find our Attendee Support at the Top-up Station and we will issue you a new wristband.

IMPORTANT:

Any credit left on your wristband will be restored only after we verify you are the legitimate owner of the wristband.
We are not responsible for the misuse of lost wristbands or credit loss while the wristband was lost.

*There might be a delay between the portal and the devices.

What happens if I dont spend all the money in my wristband? Can I get a payout?

Yes. Find all the info in the next section.

WRISTBAND PAYOUTS

How do I get a payout?

Make sure you hold onto your wristband after the event and head to the DEFECTED MALTA portal between Tuesday 10th October 2023 from 10:00 and Sunday 15th October 2023 to claim a payout for any unused credits left in your wristband.

Find the Event Portal here: https://defectedmalta23.eventportal.io/

Create an account. We need your real personal information in order to be able to submit a payout.
Link your wristband to your account using the code at the back of your chip.
Enter your Bank Details and receive a payout directly to your bank account.

*There is €2.5 banking and processing fee to send you a payout. This fee will be automatically deducted from your balance.

payouts for any unused balance on your wristband will be submitted back to your account within 30 days from your payout request, unless there is an error in the details you provide which will delay the process. Please keep in mind that it can take up to 1 week for the bank transfer to to appear back in your account after we submit it.

Can I get a cash payout DURING the event?

No. The payout process will be ONLY through https://defectedmalta23.eventportal.io/

My bank account does not have an IBAN or SWIFT CODE.

All the bank accounts in Europe and even some other countries have it, although sometimes you might need to reach out to your bank to get it. If your account does not have an IBAN, please reach out to help@tixify.com

What if I don’t receive my payout?

In case there is an error in your information, we will get in touch with you. If we haven’t reached out to you, it means your payout went through successfully and you just need to wait a bit more.

What are you doing with my information?

Find the Privacy Policy for Attendees here

Step-by-Step Guide to the Online Portal

The cashless portal is your key to manage your cashless experience. Topup your wristband with credit, request a payout and check your full transaction history.

But first you must register!

Register an account

When you get to the cashless portal, you will be asked to register an account. The process is really simple and it takes only 1 minute.

Click on the “REGISTER DIGITAL WALLET” Button to start.

1- Fill-up your personal data. It’s important that you use your real info. We will use this info to send a payout to you, when you request it, or to verify your identity in case that you lose your wristband and need it replaced.

2- Press CONTINUE

3-Choose a password and accept the terms of service.

4- Press CREATE DIGITAL WALLET.

VALIDATE YOUR TICKET

In order to gain access to the Cashless Portal we need to make sure you are an attendee to the event. You can validate this by providing:

Your FESTIVAL ADMISSION ticket number if you are signing up before the event.
Your wristband code if you are signing up during the event or after the event has finished.

IMPORTANT: Make sure to only add tickets that are on your name. Once a ticket has been linked to your account it can’t be transferred to another account/wristband.

NOTE: YOU WILL ONLY SEE THE WRISTBAND OPTION IF YOU ARE CREATING YOUR ACCOUNT AFTER THE EVENT ACCREDITATION HAS STARTED.

Topping up your wristband

Once your tickets have been claimed, you have the opportunity to Topup your wristband in order to avoid queues at the Topup Stations during the event. You can Topup your wristband using the Online Portal previous to the event and during the event.

To Topup your wristband, click on “TOPUP BALANCE“. This will take you to a prompt where you have to choose a topup amount and type your debit/credit card information. Your balance will be reflected in your account immediately, although there might be up to a 5 min. delay for the balance to be usable in your wristband.

Important Information:

* There might be a delay between the portal and the devices.

* The Online Portal might not be available during the boat party, so take precautions and carry cash in case you need to Topup during this time.

Requesting a payout

After the event is finished, click on the button “Show Payout Form” to start your payout request.

You will need to provide your IBAN and the SWIFT/BIC of your bank, make sure to double check your banking info, as you wont be able to change it after you press “REQUEST payout“

Important Information:

* The portal will accept payout requests between Tuesday 10th October 2023 from 10:00 and Sunday 15th October 2023.

*There is €2.5 banking and processing fee to send you a payout. This fee will be automatically deducted from your balance.

*payouts for any unused balance on your wristband will be submitted back to your account within 30 days from your payout request, unless there is an error in the details you provide which will delay the process. Please keep in mind that it can take up to 1 week for the bank transfer to to appear back in your account after we submit it.

** IF YOU NEED TO CHANGE THE BANKING INFORMATION, YOU NEED TO REACH OUT TO OUR SUPPORT CENTER AT HELP@TIXIFY.COM

Checking your Purchase History

All throughout the event you can see your purchase history at the portal, just scroll down to the Purchase History section and click on “VIEW ENTIRE HISTORY“. From there you will have an option to print your receipts if need it be.

* There might be a slight delay between the portal and the devices.