How does it work?
- When you arrive at the festival, your ticket will be swapped for a wristband which must remain on your wrist for the duration of the event.
- Your wristband will act as your entry ticket and your ‘digital wallet’ within the event grounds.
You MUST NOT remove the wristband or your ticket will become void.
- During the event, you can load money onto your wristband at our Topup Stations. The Top-up Stations will accept Cash and Cards.
The online portal is located at https://deborah.eventportal.io
*There might be a delay between your online top-ups and the time when it reflects in your wristband.
All food, drinks and merchandise purchased at this event need to be paid for using your RFID wristband.
Why are we going Cashless?
- Faster queues cut down your waiting time for food, drinks and merchandise.
- Uninterrupted bar service – card payments at the bar need access to the internet (which often overloads at events), while RFID will work online/offline.
- Less hassle – Don’t look for money every time you want to pay
- Safer way to pay – Gone are the days of withdrawing loads of cash, only to lose it on the party. RFID = no lost cash.
All top up stations will accept cards.
Is there any cost to me?
There is a €1 cost for your wristband that will be automatically deducted from your first topup.
Please note that in order to keep prices low we have set a €20 minimum on your first Topup. However you can get a refund for your unused credit. (see refund section below).
How much should I top-up on my wristband?
There is €20 min. on your first Topup, but we recommend that you top-up at least €40 This will guarantee you less trips to the Top-up station and more time to enjoy the event.
How do I know how much I have left on my Wristband?
You can ask any vendor or top-up staff member to scan your wristband to see how much credit you have remaining .
You can also register and log in to our online portal, and check your balance there*.
The online portal is located at https://deborah.eventportal.io
*There might be a delay between your purchases or top-ups and the time when it reflects in the portal.
How can I see my purchase history?
You can see your history of transactions once you register your wristband on our online portal.
The online portal is located at https://deborah.eventportal.io
*There might be a delay between your purchases or top-ups and the time when it reflects in the portal.
Did you lose or accidentally destroy your wristband?
If you registered your wristband on the Online portal, you could mark your wristband as lost and your credit will be safe, once you have done that find our Attendee Support at the Top-up Station to get a new wristband.
If you didn’t register your wristband on the Online Portal, find our Attendee Support at the Top-up Station and we will issue you a new wristband.
IMPORTANT:
- Any credit left on your wristband will be restored only after we verify you are the legitimate owner of the wristband.
- We are not responsible for the misuse of lost wristbands or credit loss while the wristband was lost.
Register your wristband on our online portal at https://deborah.eventportal.io
*There might be a delay between the portal and the devices.
What happens if I dont spend all the money in my wristband? Can I get a refund?
Yes. Find all the info in the next section.