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We’re always improving your festival experience so you can spend less time queuing at the bar, and more time enjoying the music.
Going cashless will ensure speed of service, increased security and ease of transactions at the many bars, food outlets and vendor stalls.
In addition, the cashless system ensures increased safety.
How does it work?
- When you arrive at the festival, your ticket will be swapped for a wristband which must remain on your wrist for the duration of the event.
- Your wristband will act as your entry ticket and your ‘digital wallet’ within the HARDMISSION & TECHMISSION grounds.
You MUST NOT remove the wristband or your ticket will become void.
- During the event, you can load money onto your wristband at our Topup Stations. The Top-up Stations will accept Cash and Cards.
- You can also load money on your wristband using your mobile phone in our Cashless Portal. The Cashless Portal will be available before and during the event. The online event portal accepts all debit and credit cards.
The online portal is located at https://unitedmusic.tixify.me
*There might be a delay between your online top-ups and the time when it reflects in your wristband.
All food, drinks and merchandise purchased at HARDMISSION & TECHMISSION need to be paid for using your RFID wristband.
Why are we going Cashless?
- Faster queues cut down your waiting time for food, drinks and merchandise.
- Uninterrupted bar service – card payments at the bar need access to the internet (which often overloads at events), while RFID will work online/offline.
- Less hassle – Don’t look for money every time you want to pay
- Safer way to pay – Gone are the days of withdrawing loads of cash, only to lose it on the party. RFID = no lost cash.
All top up stations will accept cards.
Is there any cost to me?
There is no cost for you to get or use a wristband.
How much should I top-up on my wristband?
We recommend that you top-up at least 1,000 CZK on your first Top-up. This will guarantee you less trips to the Top-up station and more time to enjoy the event.
You can also TOP-UP before the event and your money will be available on your wristband as soon as you receive it at the door!
How do I know how much I have left on my Wristband?
You can ask any vendor or top-up staff member to scan your wristband to see how much credit you have remaining or you can find the “Balance Check Stations” next to the bars.
You can also register and log in to our online portal, and check your balance there*.
The online portal is located at https://unitedmusic.tixify.me
*There might be a delay between your purchases or top-ups and the time when it reflects in the portal.
How can I see my purchase history?
You can see your history of transactions once you register your wristband on our online portal at https://unitedmusic.tixify.me
*There might be a delay between your purchases or top-ups and the time when it reflects in the portal.
Did you lose or accidentally destroy your wristband?
If you registered your wristband on the Online portal, you could mark your wristband as lost and your credit will be safe, once you have done that find our Attendee Support at the Top-up Station to get a new wristband.
If you didn’t register your wristband on the Online Portal, find our Attendee Support at the Top-up Station and we will issue you a new wristband.
IMPORTANT:
- Any credit left on your wristband will be restored only after we verify you are the legitimate owner of the wristband.
- We are not responsible for the misuse of lost wristbands or credit loss while the wristband was lost.
- There will be a charge of 250kc for replacement of a lost/destroyed wristband.
Register your wristband on our online portal at https://unitedmusic.tixify.me
*There might be a delay between the portal and the devices.
What happens if I dont spend all the money in my wristband? Can I get a refund?
Yes. Find all the info in the next section.
CASHLESS WRISTBAND REFUNDS
How do I get a refund?
Make sure you hold onto your wristband after the event and head to the HARDMISSION & TECHMISSION portal between Sunday 13.11.2022 and Sunday 20.11.2022 to claim a refund for any unused credits left in your wristband.
Find the Event Portal here: https://unitedmusic.tixify.me
- Create an account. We need your real personal information in order to be able to submit a refund.
- Validate your account by typing your wristband code. You can find the wristband code at the back of your wristband chip.
- Enter your Bank Details and receive a refund directly to your bank account.
*You will need to have at least 100 CZK left in your balance to be eligible for a refund.
*A processing & banking fee of 50 CZK will be applied to all the eligible refund requests.
Refunds for any unused balance on your wristband will be submitted back to your account within 7 days after the portal closes (the portal closes at 23:59 on 20.11.2022), unless there is an error in the details you provide which will delay the process. Please keep in mind that it can take up to 1 week for the bank transfer to to appear back in your account after we submit it.
Can I get a cash refund DURING the event?
No. The refund process will be ONLY through https://unitedmusic.tixify.me
My bank account does not have an IBAN or SWIFT CODE.
All the bank accounts in Europe and even some other countries have it, although sometimes you might need to reach out to your bank to get it. If your account does not have an IBAN, please reach out to help@tixify.com
What if I don’t receive my refund?
In case there is an error in your information, we will get in touch with you. If we haven’t reached out to you, it means your refund went through successfully and you just need to wait a bit more.
What are you doing with my information?
Find the Privacy Policy for Attendees here
Step-by-Step Guide to the Online Portal
The cashless portal is your key to manage your cashless experience. Topup your wristband with credit, request a refund and check your full transaction history.
But first you must register!
Register an account
When you get to the cashless portal, you will be asked to register an account. The process is really simple and it takes only 1 minute.
Click on the “REGISTER DIGITAL WALLET” Button to start.
1- Fill-up your personal data. It’s important that you use your real info. We will use this info to send a refund to you, when you request it, or to verify your identity in case that you lose your wristband and need it replaced.
2- Press CONTINUE
3-Choose a password and accept the terms of service.
4- Press CREATE DIGITAL WALLET.
VALIDATE YOUR TICKET
In order to gain access to the Cashless Portal we need to make sure you are an attendee to the event. You can validate this by providing:
- Your ticket number if you are signing up before the event.
- Your wristband code if you are signing up during the event or after the event has finished.
IMPORTANT: Make sure to only add tickets that are on your name. Once a ticket has been linked to your account it can’t be transferred to another account/wristband.
IMPORTANT: Your tickets have been sent to the booking leader. The booking leader is the person who initiated the booking for you and your group. Ask them to share your personal ticket number with you!
NOTE: YOU WILL ONLY SEE THE WRISTBAND OPTION IF YOU ARE CREATING YOUR ACCOUNT AFTER THE EVENT HAS STARTED.
Topping up your wristband
Once your tickets have been claimed, you have the opportunity to Topup your wristband in order to avoid queues at the Topup Stations during the event. You can Topup your wristband using the Online Portal previous to the event and during the event.
To Topup your wristband, click on “TOPUP BALANCE“. This will take you to a prompt where you have to choose a topup amount and type your debit/credit card information. Your balance will be reflected in your account immediately, although there might be up to a 5 min. delay for the balance to be usable in your wristband.
Important Information:
* There might be a delay between the portal and the devices.
Requesting a Refund
After the event is finished, you will see a banner in the portal saying that the Refunds Requests are now open. Click on the banner to go start your refund request.
You will need to provide your IBAN and the SWIFT/BIC of your bank, make sure to double check your banking info, as you wont be able to change it after you press “REQUEST REFUND”
Important Information:
* The portal will accept refund requests from 7am on Sunday 13.11.2022 and will stop accepting requests at 23:59 on Sunday 20.11.2022
* You need to have at least 100 CZK left in your wristband in order to request a refund.
* A processing & banking fee of 50 CZK will be applied to all eligible refund requests.
* The refunds will be sent by United Music within 7 days after the portal closes (the portal closes at 23:59 on 20.11.2022).
* IF YOU NEED TO CHANGE THE BANKING INFORMATION, YOU NEED TO REACH OUT TO OUR SUPPORT CENTER AT HELP@TIXIFY.COM
Checking your Purchase History
All throughout the event you can see your purchase history at the portal, just scroll down to the Purchase History section and click on “VIEW ENTIRE HISTORY“. From there you will have an option to print your receipts if need it be.
* There might be a slight delay between the portal and the devices.
